Doordash is introducing new measures to prevent account sharing among drivers. This decision follows numerous complaints from cities and lawmakers regarding issues such as reckless driving and unauthorized individuals delivering food.
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On Thursday, the company announced that it now requires certain drivers to complete real-time identity checks immediately after making deliveries. Previously, identification checks were conducted occasionally before and after shifts. According to WFAA, this new verification process is already in place in cities such as Los Angeles, Denver, and Seattle. It will be rolled out nationwide in the coming months.
DoorDash has enhanced its security measures by implementing an advanced machine learning system that flags unauthorized account activity, such as repeated login errors or suspicious behavior. If any issues are detected, drivers must re-verify their identity before they can continue accepting orders. Additionally, before starting their shift, drivers are now required to verify their identity using a government-issued ID, upload a selfie that matches the photo on their ID, and pass a background check linked to their social security number.
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Some drivers have found ways to bypass the system by sharing their accounts with unauthorized individuals, including paying others for access to approved accounts. These changes have been implemented in response to growing concerns from cities like Boston and New York, where officials have raised alarms about dangerous drivers using shared accounts. These concerns have escalated following reports of individuals with extensive traffic violations delivering food under someone else’s credentials.
Lawmakers have urged DoorDash and other platforms to address illegal account sharing.
